FAQs

Our Goal is to exceed your expectations with delivery and we often achieve this. However there are a number of factors that can determine the timeliness of your delivery. All order should be processed within 2 business days and you will be contacted with a delivery date soon after. Remote deliveries can be subject to transport availability.

All products should be delivered within 1-3 business days after your order has been processed. However, due to the limited availability of some products in the current iron shortages, some products might delay the order. You will be advised of this shortly after your order and can opt for a refund.

General Shipping Under 9 Meters Delivery is based on the distance from our shop in West Ipswich for all items that are stocked on site. However, if you are ordering items that are custom made e.g. roof sheets, flashings the delivery price will default to the flat rate cost. A crane truck will be provided for packs of roof sheet and reo mesh that cant be unloaded by hand. Your order may come in two different deliveries, however our friendly staff will contact you and advise you of this. Once your order is processed our staff will contact you via email or text in regards to a shipping ETA. Shipping Over 9m & Up to 12m For orders over 9m you must provide your own means of unloading the goods at the set place of delivery. Costs will still incur if you fail to provide adequate equipment to unload your goods. To view the full terms and conditions click here

Your order is sent through to our friendly staff who process your order, you will be sent a confirmation email to confirm your order has gone through. Once your order has been processed you will receive a text or email to let you know of a delivery date or to let you know your order is ready to be picked up.

Once your payment has gone through you will receive an email with your order details.

You can track your order using your order number and email address which was used for the purchase by clicking the button below. Alternatively, you can login to your account and view your orders on the My Account page